When will my hoodie be ready?
You will receive a phone call and/or an email advising when your order is ready for pickup. If you have requested that your order be mailed, you will receive an email with tracking information when your order ships. Orders take anywhere from 10-20 business days to produce.
Due to the complexity of processing multiple custom orders, unpredictable shipping times, and fluctuations in order volume, we are unable to guarantee delivery dates for most orders. The chart below outlines approximate timelines for order processing.
|Customer order deadline||Approximate pick-up / Shipping date|
|31-Aug-17||Week of September 25, 2017|
|14-Sep-17||Week of October 9, 2017|
|28-Sep-17||Week of October 23, 2017|
|12-Oct-17||Week of November 6, 2017|
|26-Oct-17||Week of November 20, 2017|
|9-Nov-17||Week of December 4, 2017|
|20-Nov-17||Week of December 11, 2017
Order by November 20, 2017 for guaranteed delivery before Christmas
|11-Jan-18||Week of February 5, 2018|
|25-Jan-18||Week of February 12, 2018|
|22-Feb-18||Week of March 19, 2018|
|15-Mar-18||Week of April 9, 2018|
|29-Mar-18||Week of April 23, 2018|
|26-Apr-18||Week of May 21, 2018|
What colour of hoodie can I order?
Program hoodies are available in navy blue and grey at this time.
Can the size of the lettering be enlarged?
The size of lettering cannot be changed. Each program hoody was designed to ensure the program name would fill the maximum imprint space without distorting the font.
Can I have the program name embroidered on the back of my hoodie instead of the front?
Program names can be embroidered on the front only.
What can I write on the sleeve for the optional $12 personalization fee?
The optional personalization feature provides two lines of embroidered text in a standard font style and size. You choose which words are embroidered. We recommend limiting your choice to 25 characters per line; otherwise, the text will start to wrap around the sleeve and will become difficult to read. Popular choices for text include:
Offensive words or slogans will not be embroidered and your personalization fee will be refunded.
Can the thread used for personalization be a different colour?
Only white thread is available for personalization.
The hoodie I ordered doesn't fit; can I exchange it for another size?
Program hoodies are made-to-order specifically for each customer. Therefore, we are unable to offer exchanges, refunds, or order cancellations.
I changed my mind and don’t want my hoodie anymore. Can I return it?
Program hoodies are made-to-order for each customer. Therefore, we are unable to offer exchanges, refunds or order cancellations.
Can I try on a hoodie before buying?
Absolutely! We recommend you visit Shop61 (downtown location) or ShopSIRC (north location) before placing your order to make sure you're buying the right size. Try on any of our sample program hoodies to confirm sizing.
Can I see a sample hoodie before buying?
Yes. Sample program hoodies are on display at Shop61, Shop SIRC and the Campus Bookstore.
Can the program hoodie be shipped to my parents' home?
Yes, you may have your program hoodie shipped anywhere within Canada for a $10 flat-rate shipping fee. Customers will be notified when their order ships and will be provided with a tracking number.
Who do I contact if I have more questions?
Visit, call or email us for more information. We will be happy to assist you.
905.721.8668 ext. 5695